Terms of service
UBIYAM TERMS OF SERVICE
1. About These Terms
These Terms of Service ("Terms") govern your use of (https://ubiyam.com)(the "Site") and any purchase you make from us. By using the Site or placing an order, you agree to these Terms.
The Site is operated by GRWOOTS LLC, doing business as UBIYAM® ("UBIYAM", "we", "us", "our"), a limited liability company registered in Wyoming, United States.
Address: 30 N Gould St, Ste N1, Sheridan, WY 82801, United States Email: info@ubiyam.com Phone: +1 (307) 317-4207
2. Eligibility
You must be at least 18 years old, or the age of majority in your place of residence, to purchase from the Site. By placing an order you confirm that you meet this requirement.
3. Where We Sell
We currently sell and ship to the United States, the United Kingdom, Australia, Canada, Belgium, France, Germany, the Netherlands, Spain and Switzerland,United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Oman, Bahrain. We may add or remove countries at any time.
4. Products
UBIYAM® sells food products, accessories and digital recipe content. Product images are for illustration; natural colour and texture may vary slightly between batches.
We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.
5. Prices and Currency
Prices are shown in the currency of your country at checkout. Where we display prices in a currency other than US dollars, the amount is converted at our prevailing rate and may include a currency conversion fee.
The price shown at checkout is the final amount you pay. All applicable duties, import taxes and customs charges are included and are paid by UBIYAM®. You will not be asked to pay additional charges on delivery. See our Shipping Policy for full details.
We may change prices at any time. The price that applies to your order is the price displayed at the time you complete checkout.
While we make every effort to ensure prices are accurate, errors can occur. If we discover an error in the price of an item you have ordered, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.
6. Orders and Acceptance
Placing an order is an offer to buy. Your order is accepted when we send you a shipping confirmation email. If we cannot fulfil your order, we will notify you and issue a full refund.
7. Payment
We accept the payment methods displayed at checkout, which may include Shopify Payments, Apple Pay, Google Pay, PayPal, Shop Pay, and major credit and debit cards. Payment is taken at the time of order.
8. Shipping and Delivery
Shipping fees, free-shipping thresholds and estimated delivery times are set out in our Shipping Policy, which forms part of these Terms.
Orders are processed and dispatched within 1 business day. Most orders are delivered within 3–5 business days from the date of purchase, for all destinations we serve. Delivery estimates are estimates, not guarantees, and run from the date of purchase.
Risk of loss passes to you on delivery.
9. Returns, Refunds and Cancellations
Every order is covered by our 60-Day Satisfaction Guarantee. Full details, including how to start a return, are set out in our Refund Policy, which forms part of these Terms.
There is no processing fee and no restocking fee, and we provide a free prepaid return label for every country we ship to.
10. Subscriptions
Some products are available on subscription with recurring deliveries and recurring payments.
You may cancel, pause or skip at any time, free of charge
There are no minimum commitments or lock-in periods
To avoid being charged for your next renewal, cancel at least 24 hours before your next scheduled billing date.
Manage your subscription through My Account → Subscription management, or email info@ubiyam.com
Individual subscription orders are covered by our Refund policy in the same way as one-time purchases.
11. Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
12. Health Disclaimer
UBIYAM®products are food products, not medicines. The statements on this Site have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Always read the label. If you are pregnant, nursing, taking medication, or managing a medical condition, consult a qualified healthcare professional before use. Do not use our products as a substitute for medical advice.
13. Allergens and Product Information
We provide ingredient and nutrition information on each product page and on the product packaging. Please read it before use. If you have a food allergy or intolerance, check the label carefully and contact us at info@ubiyam.com if you have questions.
14. Your Account
If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Notify us immediately at info@ubiyam.com if you believe your account has been used without your permission.
15. Acceptable Use
You agree not to:
Use the Site for any unlawful purpose
Attempt to gain unauthorised access to the Site or its systems
Introduce viruses or malicious code
Scrape, copy or resell Site content without our written permission
Submit false, misleading or abusive content
16. Intellectual Property
All content on the Site including the UBIYAM® name and logo, text, images, video, packaging design and recipe content is owned by GRWOOTS LLC or its licensors and is protected by intellectual property law.
You may not reproduce, distribute, modify or create derivative works from our content without our prior written consent.
17. User Content
If you submit reviews, photos, comments or other content to us or tag us on social media, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with our business, including in marketing. You confirm that you own the content and that it does not infringe anyone else's rights.
18. Third-Party Links
The Site may link to third-party websites. We are not responsible for their content, products or privacy practices.
19. Limitation of Liability
To the fullest extent permitted by law, UBIYAM® is not liable for any indirect, incidental, special or consequential loss arising from your use of the Site or our products.
Our total liability for any claim relating to an order is limited to the amount you paid for that order.
20. Your Statutory Rights as a Consumer
Nothing in these Terms affects your statutory rights as a consumer.
United Kingdom and European Union: you have a legal right to cancel your order within 14 days of receiving it, without giving a reason, and to receive a full refund including standard outbound delivery. You also have statutory rights where goods are faulty, not as described, or not of satisfactory quality. Details are in our Returns & Refund policy.
Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Canada, Switzerland and the United States: you retain all rights available to you under the consumer protection law of your province, canton or state.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under the law of your country of residence.
21. Governing Law and Disputes
If you are a consumer resident in the United Kingdom, the European Union or Switzerland:
These Terms are governed by the law of your country of residence, and you may bring proceedings in the courts of your country of residence. The arbitration and class-action provisions below do not apply to you.
EU consumers may also contact an approved alternative dispute resolution (ADR) body in their country, or the European Consumer Centre (ECC-Net) for cross-border purchases. UK consumers may use an approved alternative dispute resolution scheme.
If you are a consumer resident in the United States:
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.
Any dispute that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and UBIYAM® waive the right to a jury trial and to participate in a class action. You may opt out of this arbitration agreement by emailing info@ubiyam.com within 30 days of your first purchase.
Either party may bring an individual claim in small claims court instead of arbitration.
If you are a consumer resident in Australia or Canada:
These Terms are governed by the laws of the State of Wyoming, but this does not deprive you of the protection of the mandatory consumer laws of your country, and you may bring proceedings in your local courts.
Before starting any formal process, please contact us at info@ubiyam.com. We aim to resolve issues quickly and fairly, and most matters are settled this way.
If you are a consumer resident in the United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Oman or Bahrain: These Terms are governed by the laws of the State of Wyoming, but this does not deprive you of the protection of the mandatory consumer laws of your country, and you may bring proceedings in your local courts.
22. Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, extreme weather, strikes, customs delays, carrier failures, epidemics, war or government action.
23. Changes to These Terms
We may update these Terms from time to time. The version in force is the one published on this page at the time you place your order. We will update the "Last updated" date when we make changes.
24. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.
25. Contact Us
GRWOOTS LLC (dba UBIYAM®) 30 N Gould St, Ste N1, Sheridan, WY 82801, United States
Email: info@ubiyam.com
Phone: +1 (307) 317-4207
Last updated: July 28, 2026