FAQ

Questions? We got you covered!

💜 Product & Ingredients

Yes. UBIYAM® contains only one ingredient: pure purple yam (ube) powder.

No fillers. No added sugar. No preservatives. No artificial flavoring.

That’s it.

Our purple yam is grown and harvested on farms in the Philippines the native home of authentic ube. It is then gently dried, milled and packed in a GMP-certified facility, and every batch is lab tested for purity, color and nutrient density before it ships.

No. UBIYAM® contains no added sugar. The subtle sweetness comes naturally from the purple yam itself.

Yes. UBIYAM® is plant-based, vegan, naturally gluten-free, and dairy-free.

We focus on purity, sourcing, and fine milling for better texture and mixability. No fillers. No starch blends. Just premium, single-origin purple yam.

⚡Usage & Benefits

Simply mix 1–2 teaspoons into hot or cold milk, smoothies, yogurt, or baking recipes. Stir or blend until smooth and enjoy.

Yes. UBIYAM® can be enjoyed daily as part of a balanced lifestyle.

No. UBIYAM® is naturally caffeine-free.

UBIYAM® contains natural carbohydrates that provide steady, balanced energy — without caffeine spikes or crashes.

Ube has a mild, slightly nutty, subtly sweet flavor with creamy vanilla-like notes. It pairs beautifully with coconut, milk, and matcha.

Each pouch contains enough powder for approximately 20 - 30 servings, depending on how you use it. Most customers use 1 - 2 teaspoons per drink or recipe.

📦 Orders & Support

You’ll receive a tracking link by email once your order ships. You can also use our Track Your Order page anytime by entering your order details. If you didn’t receive the email, check spam or contact us for assistance.

Every order ships with full tracking. Orders are dispatched within 1 business day and typically arrive within 3–5 business days of purchase.

We currently ship to the United States, the United Kingdom, Australia, Canada, Belgium, France, Germany, the Netherlands, Spain, Switzerland, the United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Oman and Bahrain.

All duties and import taxes are included in the price you pay — there is nothing extra to pay on delivery.

Yes. We offer multi-pack bundles so you can stock up and save. The 2-pack includes our 50 Organic Ube Recipes eBook free, and the 3-pack includes our 100+ Organic Ube Recipes eBook plus a UBIYAM® keychain. You'll see the current bundles on the product page.

Store in a cool, dry place away from direct sunlight. Reseal the pouch tightly after each use.

Every order is covered by our 60-Day Satisfaction Guarantee. If you’re not happy for any reason, email us at info@ubiyam.com within 60 days of delivery with your order number, and we’ll send you a free prepaid return label and refund you in full. No fees.

The pouch can be opened and partially used we just ask that at least half remains.

Refunds are issued to your original payment method within 10 business days of approval. Customers in the UK and EU also have a 14-day right to cancel with a full refund, including standard delivery.

Accessories, digital recipe e-books and gift cards are not covered by the guarantee. Full details are on our Returns & Refund Policy page.

Need a little more clarity?

Whether it’s about ingredients, delivery, or how to prepare your perfect cup, we’ve got you covered.

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