Shipping policy
UBIYAM SHIPPING POLICY
Thank you for shopping with UBIYAM®!
We currently sell and ship to the United States, the United Kingdom, Australia, Canada, Belgium, France, Germany, the Netherlands, Spain and Switzerland, United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Oman, Bahrain. We may add or remove countries at any time.
Shipping Rates
|
Country |
Shipping fee |
Free shipping on orders of |
|
United States |
$4.99 |
$35.00 and over |
|
United Kingdom |
||
|
Australia |
A$5.99 |
|
|
Canada |
C$50.00 and over |
|
|
Belgium |
||
|
France |
€4.99 |
|
|
Germany |
||
|
Netherlands |
€35.00 and over |
|
|
Spain |
||
|
Switzerland |
||
|
UAE |
AED 15 |
|
|
Saudi Arabia |
SAR 19 |
|
|
Qatar |
QAR 18 |
|
|
Bahrain |
BHD 2 |
|
|
Kuwait |
KWD 2 |
|
|
Oman |
OMR 2 |
Shipping costs are calculated and displayed at checkout before you complete your purchase. Prices are displayed in the currency of your country as shown at checkout.
Duties and import taxes
The price you see at checkout is the final price you pay.
All applicable duties, import taxes and customs charges are included in your order total and are paid by UBIYAM®. You will not be asked to pay any additional charges when your parcel is delivered.
If a carrier ever contacts you requesting a payment before delivery, do not pay it contact us immediately at info@ubiyam.com with your order number and a photo of the notice, and we will resolve it and cover the charge.
Order Processing
All orders are processed and dispatched within 1 business day after payment confirmation, regardless of the shipping method selected at checkout.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and tracking link within 48 hours. Please note that tracking information may take 24–48 hours to update after dispatch.
Estimated Delivery Times
Most orders are delivered within 3–5 business days from the date of purchase, for all destinations listed above.
Delivery times are estimates, not guarantees. Most orders arrive in about 3 business days.
Note: Orders shipped to remote or offshore areas may take longer than the standard estimate. This includes Alaska and Hawaii in the United States, the Scottish Highlands, Northern Ireland and offshore islands in the United Kingdom, remote and regional areas in Australia and Canada, mountain and remote cantons in Switzerland, and remote desert or inland areas in the Gulf countries.
Order Tracking
Every order ships with full tracking. Once your order ships, you'll receive an email containing your tracking number and tracking link. You can also follow your parcel anytime via our Track Your Order page.
If you haven't received your tracking email within 48 hours, check your spam or junk folder, then contact us at info@ubiyam.com with your order number.
Order Cancellations & Modifications
Once an order has entered the fulfillment process or a packing slip has been created, it cannot be canceled or modified.
If you need to update your shipping details, contact us immediately at info@ubiyam.com. We may be able to assist if your order has not yet shipped.
Incorrect Address Disclaimer
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned to us due to an incorrect or incomplete address, we can reship the order for a reshipping fee equivalent to $10 USD, charged in your local currency.
If you notice an address error after placing your order, contact us immediately — we may still be able to correct it before shipment.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us at info@ubiyam.com with your order number.
We will investigate the issue with the carrier and, where applicable, offer a replacement or resolution in accordance with our Refund Policy. All purchases are covered by our 60-Day Satisfaction Guarantee.
Shipping During Peak Periods
During high-volume periods such as holidays or promotional sales, processing and delivery times may be longer than usual. Weather conditions, customs processing and courier capacity may also impact delivery timelines. We appreciate your patience during these periods.
Shipping FAQs
Do you ship internationally?
Yes. We currently ship to the United States, the United Kingdom, Australia, Canada, Belgium, France, Germany, the Netherlands, Spain, Switzerland, the United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Oman and Bahrain. We're adding more countries soon — join the UBIYAM® Club newsletter to be the first to know.
Will I be charged customs fees or import taxes? No. All duties and import taxes are included in the price you pay at checkout. There is nothing extra to pay on delivery.
Is processing time separate from shipping time? Yes. Your order is confirmed, processed, packed and handed off to the carrier within 1 business day. Most orders are delivered within 3–5 business days of purchase, including processing. We'll send you a tracking number so you'll know when it arrives.
Which currency will I be charged in? You'll be charged in the currency shown at checkout for your country. The price displayed is the final amount you pay.
How much does shipping cost? Shipping fees and free-shipping thresholds vary by
country. You'll see the exact amount at checkout, and the full table is at the top of this page.
How do I update my address if the order has already shipped? It happens to the best of us. Many carriers allow you to intercept or redirect a package once movement is clearly shown on the tracking. Contact the carrier directly with your tracking number, or reach out to us at info@ubiyam.com and we'll do our best to help.
I'm not able to receive the package — what do I do? Most carriers allow you to request that your parcel be held at a local depot, post office or collection point
until you can receive it. Contact the carrier directly with your tracking number, or email us at info@ubiyam.com.
My tracking link says "label created" but there's no movement. Where is my package? Sometimes carriers create a label in advance to prepare the package for transit. It can take up to 48 hours after the label is created before your order ships. The package may also be in the carrier's hands but not yet scanned into their facility. If 48 hours have passed with no movement, please contact us at info@ubiyam.com for assistance.
Tracking shows my order was delivered, but it's not
here? It can take up to 48 hours after the carrier sends a delivery notification for your package to actually arrive. Check with neighbours and around your delivery area, and reach out to the carrier directly for more information. If it still hasn't arrived after 48 hours, contact us at info@ubiyam.com and we'll help resolve it.
Contact Us
For any shipping-related questions, please contact us: GRWOOTS LLC (dba UBIYAM®) 30 N Gould St, Ste N1, Sheridan, WY 82801, United States.
info@ubiyam.com +1 (307) 317-4207 https://ubiyam.com
Last updated: July 28, 2026