Refund policy
UBIYAM® RETURNS & REFUND POLICY
Thank you for shopping with UBIYAM®!
We stand behind the quality of our products. Every purchase is covered by our 60-Day Satisfaction Guarantee. Please read the details below so you know exactly what to expect.
This policy applies to all orders placed on https://ubiyam.com. We currently ship to the United States, the United Kingdom, Australia, Canada, Belgium, France, Germany, the Netherlands, Spain, Switzerland, the United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Oman and Bahrain. We may add or remove countries at any time.
60-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase for any reason, you may request a refund within 60 days of the delivery date - no complicated conditions.
To be eligible:
The request must be made within 60 days of the date your order was delivered, as shown by the carrier's tracking information.
Proof of purchase (order number or order confirmation email) is required.
The pouch may be opened and partially used, but at least half of the contents must remain. This way you can taste it properly and still decide, while keeping the guarantee fair for everyone.
Returns must be made through our approved return process described below. We do not process refunds for items marked "Return to Sender" or returns made outside our approved return process.
What This Policy Covers
This policy covers UBIYAM® food products, including Organic Ube Powder.
The following are not covered by the 60-Day Satisfaction Guarantee:
Accessories, including the Electric Ube Frother. These are covered only if they arrive damaged, defective or incorrect.
Digital products (recipe e-books). These are delivered instantly and cannot be returned.
Nothing in this section affects your statutory rights.
Your Statutory Rights - United Kingdom and European Union
If you are a consumer in the United Kingdom, Belgium, France, Germany, the Netherlands or Spain, you have a legal right to cancel your order within 14 days of receiving it, without giving any reason.
Where you exercise this right:
You will receive a full refund of the price you paid, with no processing fee deducted.
We will also refund the standard delivery cost you paid on your original order.
We will provide a free prepaid return label.
Your refund will be issued within 14 days of us receiving the returned goods, or of you providing proof of return, whichever is earlier.
To exercise this right, email us at info@ubiyam.com within 14 days of delivery with your order number.
These statutory rights sit alongside our 60-Day Satisfaction Guarantee, which is a voluntary commercial guarantee and does not affect your legal rights. If you request a refund after the 14-day statutory window but within 60 days, the terms of our 60-Day Satisfaction Guarantee apply.
How to Start a Return or Refund
1- Email us at info@ubiyam.com with your order number and the reason for your request.
2- Our team will respond within 1–3 business days with instructions. If a return shipment is required, we will provide the return address and a prepaid return label. Please do not send your order back without contacting us first.
3- Once your return is received and inspected, or your request is approved, we will notify you by email of the outcome.
Refunds
Approved refunds are issued to your original payment method within 5-10 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Refunds are issued in the same currency you were charged at checkout.
There is no processing fee and no restocking fee. You receive a full refund of the price you paid for the product.
Original shipping fees (if any) are non-refundable, except where the return is due to our error, or where you are exercising your 14-day statutory right of withdrawal in the United Kingdom or the European Union.
Return Shipping Costs
If your item arrived damaged, defective or incorrect, we will not ask you to return it. We will send a replacement or issue a full refund, at your choice.
For all other returns, including change-of-mind returns under the 60-Day Satisfaction Guarantee, we will email you a free prepaid return shipping label for your country. You will never be asked to pay to return an item to us.
We recommend keeping your proof of postage. We cannot be responsible for returns lost in transit without tracking.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your order arrives damaged or defective, or if you received the wrong item, contact us at info@ubiyam.com within 7 days of delivery with your order number and clear photos of the item and packaging.
We will make it right with a replacement or a full refund, with no return required and no cost to you.
Nothing in this section limits your statutory rights in your country of residence.
Exchanges
We do not offer product exchanges. The fastest way to receive a different item is to request a refund for your original order, where eligible, and place a new order.
For damaged, defective or incorrect items, we will ship a replacement at no cost to you.
Fair Use of the Guarantee
The 60-Day Satisfaction Guarantee is a goodwill commitment, not a repeat-use service. It is limited to one refunded order per customer in any 12-month period, per household and per delivery address.
This limit does not apply to damaged, defective or incorrect items, and it does not affect your statutory rights in the United Kingdom or the European Union.
Subscriptions
Some of our products are available as a subscription with recurring deliveries.
You can cancel your subscription at any time, free of charge. There are no cancellation fees, minimum commitments or lock-in periods.
To cancel, pause or skip a delivery, log in to My Account → Subscription management on our website, or email us at info@ubiyam.com and we will process it for you.
Cancellations take effect immediately for all future orders. To avoid being charged for your next renewal, please cancel at least 24 hours before your next scheduled billing date. Orders already processed or shipped cannot be canceled but remain covered by our 60-Day Satisfaction Guarantee.
Individual subscription orders are covered by this Return & Refund Policy in the same way as one-time purchases.
Late or Missing Refunds
If you haven't received your refund after 10 business days:
Check your bank account or card statement again.
Contact your credit card company or bank - processing times vary.
If you've done the above and still have not received your refund, contact us at info@ubiyam.com and we will investigate with our payment provider.
International Orders
All orders placed on https://ubiyam.com are covered by this policy, regardless of destination country.
Duties and import taxes: All applicable duties, import taxes and customs charges on your order are included in the price you pay at checkout and are paid by UBIYAM®. You will not be asked to pay any additional charges on delivery. This is explained in full in our Shipping Policy.
Return shipping: We provide a free prepaid return label for every country we ship to.
Contact Us
For any questions about returns, refunds, or subscriptions, please contact us:
GRWOOTS LLC (dba UBIYAM®) 30 N Gould St, Ste N1, Sheridan, WY 82801, United States
Email: info@ubiyam.com | Phone: +1 (307) 317-4207
Last updated: August 14, 2026