How long will it take to receive my order?

Most orders arrive within 3 to 5 business days, with full tracking. Orders are processed Monday to Friday. Remote areas and busy holiday periods can take a little longer.

How to track my order?

Once your order ships, you will receive an email with your tracking number and link. Tracking can take 24 to 48 hours to update after dispatch. You can also follow your parcel anytime on our Track Your Order page. No email after 48 hours? Check your spam folder, then write to info@ubiyam.com with your order number.

Do you ship internationally?

Yes. We ship to the United States, Canada, the United Kingdom, Switzerland, the European Union, Australia, New Zealand and the United Arab Emirates. All duties and import taxes are included in the price you pay at checkout, so there is nothing extra to pay on delivery.

Do you offer free shipping?

Yes. Shipping is free on every order to the United States, with no minimum. Other countries get free shipping above a threshold: C$50 in Canada, £24.99 in the UK, €35 in the EU, CHF 35 in Switzerland, $50 in Australia and New Zealand, and AED 100 in the UAE. Below that, a small flat fee applies and is shown at checkout.

What is your return policy?

Every order is covered by our 60-Day Satisfaction Guarantee. If you are not happy for any reason, email info@ubiyam.com within 60 days of delivery with your order number. We send you a free prepaid return label and refund you in full, with no fees. The pouch can be opened and tried, we just ask that at least half remains. Refunds reach your original payment method within 5 to 10 business days.

Can I exchange an item?

We don't offer exchanges. The fastest way to get a different item is to request a refund under our 60-Day Satisfaction Guarantee and place a new order. If your item arrived damaged, defective or wrong, email info@ubiyam.com with photos within 7 days of delivery and we will send a replacement or a full refund, with no return needed.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at info@ubiyam.com. Orders that have already been processed may not be eligible for changes.